National Grid offers a number of assistance programs and deferred payment options if you need them on this page which includes links to various Payment Assistance Programs.

Additionally, this Service Rates page has links for the following (please refer to that page for the most up to date information): 

• Low Income Discount Rate application  

• Policy for the Retroactive Application for the Low Income Discount Rate, and

• An explanation of the “Electric Service Rates”  

  • R-1 is the Regular Residential rate

  • R-2 is the Low Income rate  (See the picture of a bill here - it will have R-2 in the red circle if your bill has the low income discount.)

Need help?  Find In-Person Customer Assistance from National Grid (electric and gas) at these locations/dates.  (In Beverly National Grid is regularly scheduled at Beverly Bootstraps.)

Need help paying for heat?  Visit the The Home Energy Assistance Program

This Service Rate page has the links to the following, (please refer to that page for the most up to date information):  

• Low Income Discount Rate application  

• Policy for the Retroactive Application for the Low Income Discount Rate, and

• An explanation of the “Gas Service Rates”  

  • R-1 is the Residential Non-Heating rate

  • R-2 is the Residential Non-Heating – Income Eligible rate

  • R-3 is the Residential Heating rate

  • R-4 is the Residential Heating – Income Eligible rate

This Help-Making-Payments  page offers a number of assistance programs and deferred payment options if you need them; Including a link to the Fuel Assistance program which is a federally funded program helps income-eligible households pay their energy bills.

Need help?  Find In-Person Customer Assistance from National Grid (electric and gas) at these locations/dates.  (In Beverly National Grid is regularly scheduled at Beverly Bootstraps.)

Need help paying for heat?  Visit the The Home Energy Assistance Program

1)National Grid: The Low Income Discount Rate application for both Electric and Gas is on this page.

(See the Electric and Gas sections above for other information. )

Need help?  Find In-Person Customer Assistance from National Grid (electric and gas) at these locations/dates.  (In Beverly National Grid is regularly scheduled at Beverly Bootstraps.)

2)The Home Energy Assistance Program -  This is a federally funded program that helps income-eligible households pay their winter heating bills. Eligibility is based on gross household income and the number of household members. Typically beginning October 1st, NSCAP schedules appointments for first-time applicants who pay for their own heat. 

(The North Shore Community Action Program (NSCAP) has many other programs - please visit their website here.) 

Starting November 1, 2025, a new reduced electric delivery rate will be available for qualified residential customers who use heat pumps for home heating. This seasonal rate applies to electricity usage from November 1 through April 30, helping reduce energy costs during colder months. Customers on the R-2 income-eligible rate are also eligible. 

Please see the National Grid website for more details! 

Lower your Bill by insulating and air sealing to keep the heat in during the winter and heat out during the summer!

Mass Save offers rebates and incentives for heating and cooling, lighting and appliances, and weatherization.  Schedule a no-cost assessment.